A number of factors can possibly affect the availability of a specific item(s). From the time you request and reserve an item until the time it is actually used there are many other events that particular item may be used for.
During those other rentals, it is possible that an items becomes lost, stolen, or damaged beyond repair. We make every effort to replace those items for future renters, however we are not the manufacturer of those items and are at the mercy of the supply chain's availability of the product.
We reserve the right to to substitute alternative products to an order. We will make every effort to provide a substitution comparable in quality or functionality to the requested product. If the product substitution is not suitable to your liking, a refund of the product in question will be offered.