We understand that unforeseen circumstances sometimes make it necessary to cancel an event. Due to the nature of the rental business, cancellations of rental items translate to lost opportunity and revenue on behalf of the business because the items are being held and unable to be reserved by anyone else. The following guidelines determine the amount refunded if such a situation arises.
All Cancellation Notices must be received via the form below and will be dated as the date of submission.
A cancellation made 31 days or more will receive a full refund (except for any items labeled "SPECIAL ORDER" on the contract.
Cancellations received within the 30 day window of the event date will be handled as follows:
15-30 Days Notice – A Cancellation Fee of 25% of the Rental Items Will be Charged
8-14 Days Notice – A Cancellation Fee of 50% of the Rental Items Will be Charged
1-7 Days Notice – No Cancellations or Refunds will be given
* Exceptions – Management reserves the right to make exceptions or allowances to payment and cancellation policies on a case by case basis as deemed necessary.
Please note all cash or check payments take 30-45 days to be issued.